Job Title Monaco Operations Officer
Name
Department Operations
Company and Country ACQ Monaco S.a.r.l.
Reports to (Name & Role) Monaco General Manager
Account/Budget Responsibility (Euro) -
People Manager Responsibility (Y/N) N
Number of Direct Reports -
Number of Indirect Reports -
Usual Office Location Monaco
Date of issue October 2022
Review date
Size and Scope of the Role The position has the aim of ensure the complete assistance to the vessels, from their arrival, during their stay and until the departure, in the Monaco area. It provides the completion of the clearance activities with the local authorities and any other request coming from the clients. In the specific, it organizes the supplies of any nature products/services and a complete assistance to the clients during their stay. It verifies that the planned services are provided accordingly and performs promptly in case of any modifications or necessity. It arranges the vessel folder or the input of the data in the AYPRO platform with every information related the services delivered to the clients. It has to verify that all the expenses are authorized in advance by the captain.
Key Accountabilities • Collaborate in the forwarding mooring requests to the authorities preparing the vessel folder or
to input the data in the AYPRO platform by collecting the much possible information about the characteristics of the vessels and about the aim of the visit;
• Ensure the information transmission to the captain about the guidelines to access and stay in the harbour, including the documents to draft before and after the arrival of the yacht;
• Ensure the assistance to the clients during the pre-arrival time and through the collection of specific requests and/or the offer of any services with the aim of organize the stay in the harbour;
• Ensure its presence at the assigned arrival berth of the yacht, verifying that there are not obstacles in the berthing phase;
• Ensure the first meeting with the clients on board (Welcome), in order to gather all necessary documentation for the authorities and to collect the ID documents for the border control. It provides all the information about the services requested or suggested, summarizing the organization of the stay and managing the additional request;
• Ensure, during all stay and in pre-arrival phase, the quotation of the services that will be provided in order to achieve the authorization from the captain and to avoid any disputes;
• Organize the necessary provisioning, during the stay of the yacht in the harbour;
• Ensure the control and the correct execution about the organized services and perform promptly in case of necessity or variations;
• Ensure the collection of all the information about the services delivered and the relative costs in the vessel folder and/or AYPRO platform, in order to facilitate the administration office in the issue of the invoices;
• Ensure the management of the daily activities, sharing with the colleagues all the information in order to plan the services according to the Company quality standards;
• If necessary, provide directly for the purchases, always obtaining the related invoices/receipts according to the Administration Department indications;
• Manage all the information with the utmost confidentiality and following the GDPR European regulation;
• In collaboration with the HR Department and under the responsibility of the Office Manager, support and take care of the training of the new staff;
• Ensure the application of Company procedures and policies;
• Give the availability also out of working hours for any contingency.
Key Relationships
External: Authorities Clients Suppliers
Internal: AY local units Marketing & Communications Dept. Commercial Dept. Strategy Dept. HR Dept. Finance Dept. IT Dept.
Qualifications and Education Requirements • Bachelor’s Degree in Tourism/Shipping/Languages o Diploma with relevant experience in the
yachting sector.
Experience • Experience in Tourism sector and in the Customer Care area;
• Preferable experience in a yachting agency;
• Preferable experience in the events organization.
Knowledges, Competencies and Skills • Knowledge of the Monaco and of the surrounding territory;
• Preferably knowledge of the cultural and artistic aspects of the area;
• Preferably knowledge of culinary peculiarities;
• Excellent knowledge of the English language;
• Driving License B
• Knowledge of the Office Package, Internet and company platform;
• Communicative and relationship skills;
• Flexibility, adaptability and availability;
• High level stress tolerance;
• Ability to manage the priority;
• Problem solving
• Commercial skill to purpose additional services over the standard requested;
• Team-working;
• Collaboration;
• Initiative;
• Dynamism;
• Precision.
• Availability and time flexibility, also during weekend
Additional Notes Gross Annual Salary € 30,000 – 40,000
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